aircall

APRIL 16, 2021

Team building and improving morale. Deliver quality customer experience. When your sales and support teams run like a well-oiled machine, they’re in the best position to provide the best possible customer experience. SaaS works well for a variety of general use cases, including: Data backup.

SaaS 62

SaaS Sales Coaching APIs 62

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Team-based models. Episode management. A win-win with wider capabilities.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MAY 10, 2022

Messages arrive from many channels, with varying subjects and languages… Handling them manually may be time-consuming, expensive, and detrimental to client satisfaction and customer experience. Customers can use this strategy to complete simple activities such as changing their contact information.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Calabrio

JANUARY 6, 2016

Prediction #3: Self-service is the key to success. The expansion of self-service options—from the traditional IVR to website help to community-based tech support (what some call “social customer service”)—will also increase, enabling customers to get fast answers to their questions, especially routine ones, without human interaction.

Contact Center 53

Contact Center Analytics Self service Wireless 53