Beyond Philosophy

OCTOBER 9, 2015

Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. seconds later.

Big data 410

Big data Consulting Consulting Morale 410

C3Centricity

DECEMBER 1, 2020

The Age of the Customer and the Fourth Industrial Revolution. In one of their older Customer Experience reports Forrester claimed that we are now in the “ Age of the Customer “ This was music to my ears when I first read it, because as you know I’m a customer champion. Click To Tweet.

Marketing 71

Marketing Big data Customer centricity B2C 71

ChurnZero

MAY 19, 2020

Brian is the Senior Director of Customer Success at RFP360, where he leads the customer experience team. He is responsible for creating outstanding and memorable user experiences through onboarding, ennoblement and continuous support. . Q: What is your philosophy on Customer Success management?

Morale 98

Morale Consulting Consulting Big data 98

Branch Mesenger

MAY 2, 2018

In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience. Using Big Data to Make Leadership Advances in the Workplace. "I want to meet the customer where they're at.

Engineering 74

Engineering Morale Employee engagement Big data 74

CX Journey

NOVEMBER 28, 2014

Morale, you see, has reached an all-time low. What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. What’s the point of this customer experience junk? If the customer has an issue, they’ll call!"

Morale 63

Morale Journey mapping Construction Surveys 63

ClearAction

APRIL 18, 2015

How Human Resources Can Add Value to Customer Experience Excellence. Customer experience (CX) is all about people getting what they need in their lives. People in your company are central to designing and delivering great customer experiences. Here are ways HR can help: Knowledge Management.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

Connect

NOVEMBER 2, 2022

Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience). AI: Here to stay.

Morale 40

Morale Cloud contact Benchmark Big data 40