Big data Customer emotions Metrics Tools 
VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. Web analytics.
CSR Inc.
APRIL 2, 2017
Surrounded by ever more powerful technologies, we are clearly living in the era of big data collection and analysis. Analytics are the information that results from analysis of data or statistics. Analytics tools can be inward-facing – those we use to measure front line performance – or outward- or customer-facing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
AUGUST 3, 2021
Is it true that agents have complete access to the customer’s history? If your answer is “No” to any of these questions then you have a plethora of productivity tools at your hands, and the most important ones are: IVR: (Interactive Voice Response): A solution aimed at increasing the quality and efficiency of your phone reception.
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
Balto
SEPTEMBER 12, 2023
The Need for Understanding Customer Desires in Customer Experience Management A predictive analytics solution collects huge amounts of data across different customer touchpoints and calculates relevant metrics from your customers’ interactions, such as handling time, agent behavior, queue length, and other relevant call center metrics and KPIs.
Expert insights. Personalized for you.
48 
Let's personalize your content