Horizon CX

AUGUST 9, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform the employee response to any customer action or request. Context reduces your customers’ effort.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

Tenfold - Contact Center Blog

JUNE 29, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform employee response to any customer action or request. Context reduces your customers’ effort.

Customer Experience 48

Customer Experience Upselling Big data Metrics 48

aircall

NOVEMBER 17, 2016

Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. Nevertheless, despite the emergence of alternative channels, the phone remains the preferred means of reaching customer support. The future of customer support may lie in AI.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54