4 Reasons to Put Your Data to Work: How to Use Customer Insights to Enable the Omnichannel Experience in Your Contact Center Today
SharpenCX
NOVEMBER 18, 2020
The University of Texas found that increasing data’s usability by only 10% would, on average, boost revenue by $2 billion annually. Big data gives you a leg up on customer behavior and preferences. Read Next] Win customer loyalty with a strong omnichannel strategy. Are customers using chat or email?
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