aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

B2B 62

B2B Sales Technology voip 62

aircall

APRIL 16, 2021

Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony. Improve sales workflows. For example, sales and support teams have been using CRM systems for quite some time. Try Freshsales , Outreach , Pipedrive , OneUp Sales. Increase revenue.

SaaS 62

SaaS Sales Coaching APIs 62

ShepHyken

NOVEMBER 29, 2019

CRM tools are increasingly incorporating social media into their customer support modules. This adds gamification to the customer experience mix and it could very well make your app viral. By analyzing your own sales data, you can predict the needs of users and use it to optimize your supply chain.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Storyline: Gamification. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Natalie Petouhof

FEBRUARY 21, 2016

Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) .

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40