DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Contact Center 48

DMG Consulting

JULY 16, 2019

Answer: Customer journey mapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last. Question: What’s the difference between customer journey mapping and customer journey analytics?

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67

DMG Consulting

SEPTEMBER 12, 2019

A digital transformation must be an enterprise-wide strategic initiative that addresses all aspects of a corporation: its strategy, technology, systems, operations, processes, policies, organization, people and culture. Updating self-service solutions – There are many outdated interactive voice response (IVR) systems in the market.

Contact Center 48

Contact Center Interactive Voice Response Analytics Enterprise 48

DMG Consulting

APRIL 10, 2017

Thank you for your interest in DMG Consulting’s publications. When it comes to enterprise servicing strategies, a new contender seems poised to challenge an old but dependable stalwart. This is the kind of knowledge that enterprises have been seeking for generations. Please complete the registration form below.

CRM 48

CRM Analytics Journey mapping Interactive Voice Response 48

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. who interact with them. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Jive

AUGUST 27, 2018

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda. See if it yields the same results.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

DMG Consulting

OCTOBER 4, 2017

Thank you for your interest in DMG Consulting’s publications. In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Please complete the registration form below. Monthly DMG Newsletter.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48