Remove Big data Remove Chatbots Remove Enterprise Remove Technical Support
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2021: Emerging AI trends in the telecom industry

TechSee

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. Another Vodafone chatbot — TOBi – has already launched in 11 markets and handles a range of customer service-type questions.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Messaging applications.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Messaging applications.

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Revolutionizing Communication: Unleashing the Power of the Best Artificial Intelligence Chatbots

SmartKarrot

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.