VocalCom

AUGUST 26, 2019

Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.

Big data 48

Big data Customer Experience Abandon rate Contact center software 48

VocalCom

AUGUST 7, 2017

In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Enhance targeted marketing practices.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

VocalCom

MARCH 11, 2019

When companies use big data to analyze their customers’ habits and preferences, it’s often the structured, quantitative kind that is considered. Customer sales data and contact center KPIs such as the Net Promoter Score may provide valuable information, but such numbers reveal little about your customers’ feelings and expectations.

Contact center software 48

Contact center software Big data Contact Center Customer centricity 48

VocalCom

MAY 21, 2018

Big data can be used in many ways to provide proactive service. For example, it may reveal weak points in the contact center such as long average handling times or low rates of first contact resolution. In addition, big data can help brands understand their customers’ habits, such as buying preferences.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

VocalCom

AUGUST 6, 2018

By working closely with big data and even principles of behavioral psychology, artificial intelligence can help brands find their target audience more effectively and transform the quality of the customer experience. The post AI: 4 Key Benefits for the Customer Experience appeared first on Vocalcom Blog.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

NobelBiz

MAY 27, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post What is IVR?

Interactive Voice Response 40

Interactive Voice Response Big data Contact Center Call Center 40

NobelBiz

MAY 18, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. The post Cloud Elasticity: Smart Contact Center Resource Management appeared first on NobelBiz®.

Contact Center 40

Contact Center Management Big data Call Center 40