Uniphore

AUGUST 12, 2021

Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.

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Best practices Virtual Agent Scripts Call flow 98

TechSee

JANUARY 14, 2020

Automatic forecasting takes the huge volumes of data collected daily by contact centers and analyzes it all to reveal trends and draw conclusions about emerging best practices. A Forrester report discusses how AI trends will transform agents’ roles by giving them the tools they need to succeed. Smarter Agents.

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Virtual Agent Self service Contact Center Call Center 109

TechSee

JANUARY 14, 2020

Automatic forecasting takes the huge volumes of data collected daily by contact centers and analyzes it all to reveal trends and draw conclusions about emerging best practices. Why agents are embracing the change. Machine supervisors: virtual agents learn as they process more information, but someone must train them.

Call Center 124

Call Center Virtual Agent Self service Contact Center 124

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. What does a best-of-breed CX team look like?

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Self service Virtual Agent Contact Center Engineering 40

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” IVA Best Practices . Email Address *. Final Thoughts on IVAs.

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Self service Best practices Contact Center Healthcare 66

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. By breaking down the user’s request, the virtual agent can better understand what the user needs.

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Contact Center Chatbots Complaint resolution Wait times 52