Global Response

DECEMBER 21, 2022

If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

TLC Associates

AUGUST 6, 2019

Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. Using your internal sales team as carnival barkers drumming up interest is not an effective use of their time.

Outbound sales 40

Outbound sales Customer Experience outsourcing Customer retention 40

Callminer

OCTOBER 22, 2019

Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. Decide whether a domestic center would be best. High Value Inbound Support. Low Volume Inbound or Outbound. Inbound Sales.

Best practices 203

Best practices Call Center outsourcing Contact Center 203