Global Response

DECEMBER 21, 2022

If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

TLC Associates

AUGUST 6, 2019

Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. Using your internal sales team as carnival barkers drumming up interest is not an effective use of their time.

Outbound sales 40

Outbound sales Customer Experience outsourcing Customer retention 40

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

JustCall

APRIL 13, 2020

Outbound sales with local caller IDs can make a big difference. Taking your sales reps through a structured onboarding program will really go a long way to help them understand product details. Also, goal setting, scripting and a focus on relevant sales metrics is important. 4-Week Sales Training Program Guide.

Sales 98

Sales CRM Chatbots Analytics 98

Global Response

FEBRUARY 13, 2022

In general, a customer calls in whenever something isn’t working, so inbound call center agents should have patience and empathy when solving customer concerns. For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Inbound sales or upgrades.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Callminer

OCTOBER 22, 2019

Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. High Value Inbound Support. Low Volume Inbound or Outbound. Here are some of the inbound services you can opt for: Customer Service.

Best practices 203

Best practices Call Center outsourcing Contact Center 203