Noble Systems

SEPTEMBER 8, 2020

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

APRIL 14, 2021

An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time. Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Noble Systems

SEPTEMBER 29, 2020

WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Workforce Management. Gamification. The Noble Workforce Optimization Suite. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Call Recording.

Management 86

Management Gamification Quality management Schedule adherence 86

Verint

AUGUST 23, 2017

By clearly communicating performance goals by role, aligning employee results to corporate objectives, and sharing performance data continuously, you can make it easier for employees to see how they are being measured—and where they can improve. Are you properly motivating today’s employees—or are you depending on yesterday’s methods?

Gamification 42

Gamification Employee engagement Best practices Contact Center 42