Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

SmartKarrot

MARCH 26, 2021

Hire, develop, and retain exceptional talent – including coaching team members on incremental lift studies, developing reporting practices, and creating a training curriculum to enhance the team’s skills. Share customer feedback on the product and its functionality with the Product and Customer Onboarding teams.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21