Best practices Coaching contact center solutions Webinar 
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.
Playvox
FEBRUARY 27, 2024
AI-driven tools and platforms are shaping the way contact centers engage with and manage their workforce. From recognizing employees to making coaching easier, AI can help improve employee happiness, job satisfaction, and overall well-being, among many other benefits to significantly impact company culture and organizational success.
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Playvox
FEBRUARY 6, 2024
As the phrase suggests, automated quality management helps increase efficiency by automating the entire quality management process of a contact center — from assisted scoring to agent coaching. Due to time and resource constraints, contact centers only analyze a small percentage of their interactions.
8x8
NOVEMBER 27, 2017
Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough. To analyze the benefits of the training or coaching, a systematic evaluation process needs to be put in place.
8x8
NOVEMBER 27, 2017
Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough. To analyze the benefits of the training or coaching, a systematic evaluation process needs to be put in place.
8x8
NOVEMBER 27, 2017
Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough. To analyze the benefits of the training or coaching, a systematic evaluation process needs to be put in place.
Altivon
OCTOBER 11, 2017
Sheila McGee-Smith did not disappoint in her latest webinar appearance, also featuring the Auto Club Group and Altivon. Contact center solutions often have a 10 year life cycle. A poll at the beginning of the webinar showed that 30% of respondents have infrastructures that are 5 years or older. Aged infrastructure.
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