Achieving a Service Level of 90% with a Brand New Remote Contact Center in Less than 120 Days
CCNG
FEBRUARY 8, 2023
Service levels were at 90% and quality scores were at 98%. Customers said that the new contact center offered the best support they had ever received from Baxter. Jason Mercer-Pottinger is a multi year CCNG magnet member and regular contributor on Town Hall member events. And do it all in 120 days. How did they do it?
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