Expivia
MARCH 11, 2021
Follow these call center workforce management best practices to find out how to staff your contact center the right way. What Is Call Center Workforce Management? Workforce management is the institutional process of maximizing the efficiency and performance of an organization.
JustCall
JANUARY 19, 2023
Call centers are used to enhance customer experience by using modern and digital channels. With the help of contact center optimization, the business manages its regular call center operations and improves employee engagement. How does Call Center Optimization help the Customer Experience?
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Expivia
SEPTEMBER 2, 2021
From daily performance reports to identifying seasonal trends, reporting is an art form in the call center that defines the past, present, and future of your organization. While measuring various call center metrics and KPIs is crucial, how you report them matters. What Is Call Center Reporting?
Verint
APRIL 23, 2018
This four-day event is dedicated to helping attendees get the full benefit of their Verint solutions—and sharing ideas and best practices for simplifying, modernizing, and automating their organizations.
Noble Systems
SEPTEMBER 29, 2020
How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.
Verint
FEBRUARY 21, 2018
It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17.
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