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Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance. WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals.

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Head to the Big D May 14-17 for the Verint Engage Customer Conference

Verint

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17.