Cisco - Contact Center

JANUARY 8, 2020

Our global survey indicates that the top reason for this dynamic is the potential for business disruption, particularly for larger contact centers. Consider all the action that’s happening at the agent desktop which is the focal point for customer service applications. Why you need guardrails for your contact center.

Best practices 61

Best practices Contact Center Cloud contact Enterprise 61

Callminer

DECEMBER 17, 2019

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 119

Contact Center Enterprise Self service contact center solutions 119

Cisco - Contact Center

FEBRUARY 19, 2020

Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Is Your Contact Center “In the Zone”?

Contact Center 92

Contact Center contact center solutions Enterprise Engineering 92