Best practices Calibration Self service Service level 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. WFO encompasses a range of practices, from forecasting and scheduling to performance management and agent training.
Serenova
MAY 29, 2020
We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Calibrate regularly.
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Serenova
MAY 29, 2020
We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Calibrate regularly.
Customer Service Life
NOVEMBER 15, 2020
Ready for a change, I’ve been on an operations hiatus of sorts for the past five years, working in a couple of different marketing roles where it was my job to advise contact center leaders on best practices for technology, quality, and customer experience. Regularly evaluate customer interactions and coach agents.
Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Kristian Martell. ShoreGroupInc.
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