Customer Churn During a Pandemic: What SaaS Companies Need to Know
Totango
JULY 21, 2020
One of the most important ways to reduce churn and stay relevant to your customers is to make sure your team is as flexible and agile as possible. The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs.
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