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Remove Benchmark Remove Schedule adherence Remove Scripts Related Topics
call center professionals At home agents Call center experience Time management Abandon rate Contact center software Service level Customer Support Feedback Customer Care More Related Topics >
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10 effective tips for training WFH contact center agents

Talkdesk

MAY 12, 2020

Explain the importance of schedule adherence Most new hires don’t realize how significantly schedule adherence impacts the call center. Make sure your at-home agents are aware by explaining the impact that schedule adherence has on key performance indicators (KPIs) like service level.

Contact Center 119
Contact Center Schedule adherence At home agents Scripts 119
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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226
Best practices Call Center Contact Center Scripts 226
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