Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Verint

MAY 1, 2018

A study published in 2017 investigated the presence and effects of relational language on intelligent virtual agents (IVAs). Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents. Omnichannel Service: How do YOU Rate?

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

JustCall

AUGUST 10, 2022

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume. Intelligent routing – Calls can be routed based on caller data, IVR selections, agent skills, calling hours, and so on. Image Source. Top Features of Genesys CloudX. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

JANUARY 31, 2023

Fully self-service and easy to set up. Zoom Overview Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

voip 52

voip Enterprise Interactive Voice Response CRM 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. self-service. Colin Taylor , CEO and Chief Chaos Officer at the Taylor Reach Group.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

SEPTEMBER 20, 2021

Interested in learning more about Zendesk for customer service? Zendesk customers now have access to the Netomi Virtual Agent. 5 Ways Customer Service Managers Can Create a Better Experience With AI. With Alexa for Business, teams can integrate with Salesforce, ServiceNow, or any other custom apps and services.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JustCall

APRIL 5, 2023

This feature enables smaller group discussions easily. From direct messages to group conversations, Google Chat enables teams to seamlessly collaborate fluidly and efficiently from anywhere. You can also securely connect with anyone with whom you work and take group work to the next level with shared chat, files, and tasks.

voip 52

voip Enterprise Interactive Voice Response CRM 52