Remove Benchmark Remove Gamification Remove Scripts Remove Workshop
article thumbnail

The Ultimate Guide to Call Center Training

Fonolo

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Act it out.

article thumbnail

Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And I do that at my conferences and workshops.

article thumbnail

15 Powerful Call Center Training Methods

Fonolo

Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.