COPC
APRIL 1, 2024
Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.
Serenova
JUNE 20, 2019
In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 These two groups now make up the fastest-growing proportion of contact center employees.
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8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Break and refreshment areas (and what is provided within them).
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Break and refreshment areas (and what is provided within them).
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Break and refreshment areas (and what is provided within them).
Vistio
APRIL 2, 2022
And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that.
ProProfs Blog
AUGUST 6, 2021
In addition, you can even access your industry-specific blogs, news, webinars, etc. Key features of Fortay are: Use company culture benchmarks to identify the right candidates for your company. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on.
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