Playvox

JANUARY 13, 2022

This leads to improved employee morale and greater productivity – two benchmarks I bet most companies want to achieve in 2022 and every year! Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

CSM Magazine

AUGUST 5, 2021

Replace whiteboards with dashboards – the opportunity to benchmark self-performance is a fundamental part of agent empowerment and it shouldn’t stop just because the majority of agents are working from home. Allow employees flexibility, by way of agent-driven self-scheduling, to increase morale and decrease attrition.

Agent Empowerment 59

Agent Empowerment Gamification Metrics Morale 59

ProProfs Blog

AUGUST 6, 2021

Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Option to like and add public comments for your employees to boost their morale. Key features of Fortay are: Use company culture benchmarks to identify the right candidates for your company.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147