Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MARCH 14, 2024

Their research indicates that zero-shot CoT, using the same single-prompt template, significantly outperforms zero-shot FM performances on diverse benchmark reasoning tasks. Kojima et al. 2022) introduced an idea of zero-shot CoT by using FMs’ untapped zero-shot capabilities.

Best practices 102

Best practices Engineering Chatbots Enterprise 102

AWS Machine Learning

NOVEMBER 29, 2023

Each trained model needs to be benchmarked against many tasks not only to assess its performances but also to compare it with other existing models, to identify areas that needs improvements and finally, to keep track of advancements in the field. These benchmarks have leaderboards that can be used to compare and contrast evaluated models.

Benchmark 81

Benchmark Metrics Engineering APIs 81