How to set baseline SaaS onboarding metrics
ChurnZero
JUNE 17, 2022
To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. Irit: How do you come up with a benchmark? In her role, Bree lives and breathes measurement. Bree: Exactly.
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