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Choosing the Right Call Center Management Software

Noble Systems

ed Solution – Do you want a single-source solution that has all of the features and functions you need built in or do you want to combine “best of breed” modules from a number of suppliers? Deployment Model –There are three common deployment models for call center management software solutions: On-Premise , Cloud-Based , and Hybrid.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Higher CES scores mean less customer effort, better customer experience, and more customer loyalty.