Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Playvox

JUNE 6, 2023

Demonstrate Strategic Benefits of Delivering Outstanding CX On the one hand, approvals for contact center solutions may be under more scrutiny and require a water-tight business case and rapid ROI. Are there case studies , industry benchmarks, and other information to help fortify your business case?

Contact Center 66

Contact Center Finance contact center solutions Contact center software 66

Noble Systems

JUNE 2, 2020

ed Solution – Do you want a single-source solution that has all of the features and functions you need built in or do you want to combine “best of breed” modules from a number of suppliers? Deployment Model –There are three common deployment models for call center management software solutions: On-Premise , Cloud-Based , and Hybrid.

Call Center 80

Call Center Management Contact Center First call resolution 80

Playvox

JUNE 22, 2023

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52