Creative Virtual

SEPTEMBER 7, 2022

Their uniquely designed evaluation process benchmarks vendors’ performance against competitors to identify industry leaders. Prasobh Namboothiri, Associate Editor at AIxOutlook says: “Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry.

Virtual Agent 52

Virtual Agent Chatbots Benchmark Best practices 52

DMG Consulting

NOVEMBER 8, 2023

Intelligent virtual agents (IVAs) – these conversational AI-based self-service solutions use NLP, NLU, natural language generation (NLG), generative AI, and other AI technologies to automate the handling of customer inquiries that do not require complex human reasoning or logic.

Contact Center 48

Contact Center Virtual Agent Self service Analytics 48

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Customer Service benchmarks show the importance of a great procedure! Speak to our qualified business consultants today to get started with your customized, affordable package.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

Comm100

FEBRUARY 16, 2018

Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 Often when customers have a problem, they consult the internet giant, Google, for a solution. This way you can control the quality of virtual interactions, and encourage your virtual agents to continue performing at a high standard.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40