Remove Benchmark Remove Consulting Remove Gamification Remove Quality management
article thumbnail

Top 7 Call Center Management E-Learning Courses

Fonolo

This is a 2-day virtual bootcamp course led by a live ICMI certified instructor, and covers key management practices for the contact center, important terms and definitions, how to meet service levels consistently, best practices in contact center forecasting, and much more! More on ICMI’s Contact Center Management Boot Camp ?.

article thumbnail

How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Ask the provider the right questions If the contact center solution provider is willing to provide detailed benchmark information, see what they include. Jason Cutter, CEO of Cutter Consulting Group. Learn every about Managing CCaaS Expectations vs Reality.