ChurnZero

OCTOBER 15, 2021

Abby Hammer, ChurnZero’s Chief Customer Officer, points to ChurnZero’s most recent series B funding round to demonstrate the growing importance of NRR: “In our series A, there were some questions about NRR. The existence of this benchmark shows how far CS has come, but there’s still further to go. NRR is fantastic.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. What’s critical is the discipline to focus more on engaging customers than to chase a specific score."

Consulting 135

Consulting Consulting Metrics Feedback 135

Answer Dash

APRIL 16, 2019

In ClearAction’s five-year global study of business-to-business customer experience management practices, coordination among managers of various customer experience efforts was correlated with business growth. Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). Connect with Ms. Lynn Hunsaker at Linkedin.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76