ChurnZero
OCTOBER 15, 2021
Abby Hammer, ChurnZero’s Chief Customer Officer, points to ChurnZero’s most recent series B funding round to demonstrate the growing importance of NRR: “In our series A, there were some questions about NRR. The existence of this benchmark shows how far CS has come, but there’s still further to go. NRR is fantastic.
Netomi
JANUARY 5, 2022
He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven.
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Lumoa
APRIL 24, 2018
Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. Furthermore, be sure the survey is integrated within your customer experience and simple and to the point in order to maximize response rate." Customer Hub linkedin twitter Why?
SmartKarrot
JULY 27, 2020
The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: And how exactly is the customer success salary benchmarked?
Answer Dash
APRIL 16, 2019
Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). She is an AMA Professional Certified Marketer, ASQ Certified Quality Manager, Certified Practitioner of Myers-Briggs Type Indicator, and CXPA Certified Customer Experience Professional. Connect with Ms. Lynn Hunsaker at Linkedin.
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