Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. Another fun fact: Air Canada is the only four-star-rated international carrier in North America. lana (@Lana1995X) March 22, 2019.

Airlines 78

Airlines Transportation Contact Center Self service 78

Eptica

APRIL 18, 2018

Here’s a five point check-list for the industry to consider: Automate routine interactions: Reduce the load on more expensive channels by introducing web self-service and chatbots for fast answers to routine queries. Benchmark : Continually improve by comparing your brand against acknowledged CX leaders, whatever their industry.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

CSM Magazine

SEPTEMBER 10, 2018

Fix: Self-service tools like knowledge base and chatbot can be implemented to reduce the total number of issues that escalate to support agents. Research says: Though transportation sector resolves the maximum number of tickets per month, it has the least CSAT of 46%. Number of responses to resolution. About the Author.

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98