COPC

JUNE 11, 2019

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Finance 40

Finance Benchmark outsourcing Chatbots 40

aircall

MARCH 1, 2021

Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Myra Golden is the founder of Myra Golden Seminars, LLC.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Not to mention the influx of audio/video chat services, integrated knowledge bases and Chatbot services. Are your processes, team-work, and technology paying off?

Customer Experience 46

Customer Experience Benchmark Self service Customer Care 46