Amity

MARCH 22, 2016

SaaS Tattler Issue 79 - Giving Customer Success a Voice at the Executive Table. In an era where the customer experience matters more than ever before, having a voice at the executive table changes everything. Cue the Chief Customer Officer (CCO), breaking down Silos, strapped with customer intuition.

Chief Customer Officer 60

Chief Customer Officer SaaS Engineering Call Center 60

CX Global Media

AUGUST 28, 2018

Jim Rembach : Hey this is Jim with Fast Leader Show and Call Center Coach and I’m here with David Hadabos of CCNG. For me, when I started with CCNG back in the 1990’s it was actually known as Call Center Network Group then it moved to Contact Center Network Group and now they’ve been around so long it’s just CCNG.

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CCNG Contact Center Chief Customer Officer Coaching 136

Talkdesk

AUGUST 25, 2015

The days of focusing on customer acquisition alone are over,” explained Omer Gotlieb, co-founder and chief customer officer at Totango , at Talkdesk’s weekly lunch and learn session last Wednesday. The goal is to have happy customers who want to stay with your company and purchase more and more.

Chief Customer Officer 72

Chief Customer Officer call center software Benchmark Upselling 72

Comm100

FEBRUARY 20, 2018

This means a quicker resolution for customers, a lower cost-per-interaction for companies, and better use of agents’ paid time. According to a report by the Call Center School, 65 to 70% of a call center’s total operating costs are related to staffing. Lower Labor Expenses.

Chatbots 54

Chatbots Contact Center Benchmark Chief Customer Officer 54

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98