NICE inContact
SEPTEMBER 5, 2019
Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.
Hodusoft
NOVEMBER 27, 2020
They must know what went down between their customers and agents during the call and how well agents stick to compliance and quality guidelines. So, what’s the best way to keep an eye on the daily operations of a contact center?
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Fonolo
JANUARY 31, 2023
Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques. Many contemporary call center software products monitor agents’ performance and help identify problem areas and time wasters.
Hodusoft
JULY 3, 2023
The AHT benchmark for financial services as well as the business and IT sector is four minutes and 45 seconds. So, as you have seen, different call centers have different AHTs as per the industries they are in. Be it call center or contact center software or SMS and email broadcast software, we have the right solutions for you.
Serenova
MAY 29, 2020
Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software.
Serenova
MAY 29, 2020
Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software.
airespring
FEBRUARY 29, 2016
How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve.
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