Benchmark Best practices Brand ambassadors Upselling 
Totango
JUNE 23, 2020
Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. 6 Best Practices for Your CS Team. The data is an indicator, not an end.
Fonolo
JULY 5, 2023
How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Put in your brand name and any other keywords you think people will use when talking about you, click “create alert”, and Google will notify you when someone posts something online.
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