Comm100

FEBRUARY 6, 2023

One of the best ways to ensure you stay in business and keep your CX game sharp is to follow trends. You will know what competitors are doing, and you can use them as a benchmark to grow your business. Another way to humanize your institution is to build a brand image. Doing this sends a message that you value your customer.

Customer Experience 80

Customer Experience Brand ambassadors Self service Chatbots 80

Solvvy

OCTOBER 25, 2022

While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Refer to Industry Benchmarks. You can also compare your NPS to others in your industry against NPS benchmarks. Technology, 94%.

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62

Fonolo

JULY 5, 2023

Put in your brand name and any other keywords you think people will use when talking about you, click “create alert”, and Google will notify you when someone posts something online. You can use this to resolve customer service complaints that have been missed — and even create brand evangelists. And don’t forget to follow up!

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Fonolo

AUGUST 25, 2020

Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple. They’re great for finding your own benchmarks and can be used to segment your data very easily. Ask questions that categorize customers.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119