OctopusTech

JULY 26, 2021

Banking & Finance. Currently, banking and finance firms enlist BPO with the enhanced number for help desk positions. Automation & AI. Automation and AI is an astounding boon for BPO. AI industries yield high efficiency at lower cost by outsourcing their services. Here’s the list of recent trends in BPO.

outsourcing 62

outsourcing Finance Banking Customer Support 62

aircall

AUGUST 18, 2021

For example, you won’t have to scan through all the calls yourself—you can have AI and smart machines transcribe the data for positive and negative insights that you can immediately act upon. Especially in the financial sector like banks and insurance companies, where the government and private entities require call recording.

Coaching 71

Coaching Government Abandon rate Call Center 71

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more. Advanced technologies Using advanced technologies in the call center comes with a great price.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Select VoiceCom Blog

NOVEMBER 28, 2023

Over a century later, the integration of voice-over-internet protocol (VoIP) and artificial intelligence (AI) have significantly advanced communication methods. Drawbacks of robocalls While robocalls offer convenience for call centres, they still aren’t the perfect telemarketing solution. What are Spam Calls?

Telemarketing 52

Telemarketing Banking Government Telecommunications 52