JustCall

APRIL 3, 2023

Irrespective of the nature of the industry, you are sure to find customer service reps efficiently handling all the queries posed by the customers and dispatching them with a smile on their face. Enhanced Productivity Among Support Teams Nowadays, most customers expect round-the-clock availability and immediate responses from brands.

Call Center 52

Call Center call center software outsourcing Healthcare 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. A common example in retail banking is when your bank offers you a credit card after you open a new savings account. Upselling and cross-selling is not just a sales and marketing tactic to make more money for a company.

Upselling 71

Upselling Analytics B2B B2C 71