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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. It helps them to focus on sales, marketing, product and service development, and other business operations. Now companies don’t have to invest in buying the latest tools and technologies for their in-house call center team.

Best practices 62
Best practices outsourcing Call Center virtual call center 62
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How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Customer journey analytics is a lot more than a software solution—it is a whole new approach to analytics that involves having a journey-based mindset and becoming customer-obsessed. Customer journey analytics is a new technology and many companies are grappling with the same questions. If so, you are not alone.

Analytics 43
Analytics Metrics Government Journey mapping 43
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