Call Center Outsourcing: Pros, Cons, and Best Practices
OctopusTech
SEPTEMBER 9, 2023
It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. Today, the entire working system has been changed.
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