Remove Banking Remove Industry Remove Outbound sales Remove Upselling
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Why Call Center Quality Assurance Is So Important

Global Response

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line. FinTech, banking, healthcare, transportation, etc.)

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. It helps them to focus on sales, marketing, product and service development, and other business operations. In addition to this, they are also trained in upselling techniques.

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How to Successfully Implement Customer Journey Analytics

Pointillist

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you.