Banking Interactive Voice Response Technology Virtual Agent 
UJET
MARCH 22, 2021
The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. And the IVR is at the heart of that journey. Human interaction has evolved.
CSM Magazine
DECEMBER 17, 2019
John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020. Voice will become more important, not less. The death of voice as a contact channel for banking customers has been over-hyped. The trick will be to ensure these are frictionless, with no virtual traffic jams.
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AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index.
SmartAction
NOVEMBER 15, 2023
With the advent of the internet, AI, and technological advancements, it has transformed into a multifaceted solution that empowers customers to find answers and solutions on their own. The evolution of self-service reflects the ever-changing landscape of technology and consumer expectations. Key Trends in Customer Self-Service 1.
Serenova
OCTOBER 13, 2020
No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon as the mother of all technology buzzwords. Pass the customer around a couple times and the experience becomes not only inefficient, but negative and frustrating for both the customer and the agents.
Serenova
OCTOBER 13, 2020
No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon as the mother of all technology buzzwords. Pass the customer around a couple times and the experience becomes not only inefficient, but negative and frustrating for both the customer and the agents.
SmartAction
APRIL 4, 2023
By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.
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