Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
JANUARY 17, 2018
Some are accurate representations of the technology; others are just downright wrong. I mean, you wouldn’t call your customer service agent by a different name other than the one they gave you, right? Anyway, conversational commerce uses technologies consumers enjoy using (chat, messaging, etc.) with artificial intelligence, so that people can interact with brands or services through bots. Brand Agent. Virtual Agent. Virtual Assistant.