Banking Industry Interactive Voice Response Schedule adherence 
Callminer
JANUARY 18, 2021
With the added burden of soaring industry-wide turnover rates, leaders of international call centres must find new ways to keep operations under control while also keeping teams appropriately staffed. Both of these are the responsibility of the operations team, not the workforce management team. Caller Expectations are on the Rise.
Noble Systems
MARCH 19, 2021
Auto-Attendant and IVR. Adding an IVR (interactive voice response) to the mix provides additional options, such as gathering more specific information to help send the call to the right place (ie, differentiating between a new order, customer service on a previous order, or a billing question). allow the number.
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