Taylor Reach Group

SEPTEMBER 21, 2017

Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. By: Deepak Selvaratnam.

Customer Service 65

Customer Service Outbound sales Government Consulting 65

Outsource Consultants

OCTOBER 23, 2018

They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. And many more.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

Pointillist

JULY 25, 2018

Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance.

Analytics 43

Analytics Metrics Government Journey mapping 43