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Do You Have an Audit Plan for Customer Service?

Taylor Reach Group

Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. By: Deepak Selvaratnam.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

These agents can deliver inbound service that strengthens your customer relationships while also boosting revenue through outbound sales. Government and political. Argentinian contact centers provide omnichannel capabilities and can benefit companies in a variety of industries, including: Travel and hospitality. And many more.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Governance Large enterprises typically have a central governance team in place that is responsible for setting project quality standards, fostering communications and sharing best practices. The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance.